Shipping policy
Processing Time
All orders are processed within 1–3 business days after receiving your confirmation email. You will receive another notification once your order has been shipped.
Please note that processing times may vary during holidays, product launches, or busy periods.
Shipping Rates & Delivery Estimates
We currently ship within the United Kingdom and to selected international destinations.
UK Standard Shipping – £4.50
Estimated delivery: 2–5 business days
UK Express Shipping – £7.50
Estimated delivery: 1–2 business days
Free Standard Shipping on all UK orders over £60.
International shipping rates are calculated at checkout and may vary depending on your location. Delivery times for international orders typically range from 5–15 business days, depending on customs clearance and local postal services.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
Please allow up to 24 hours for tracking information to become available.
Delays & Lost Packages
We are not responsible for delays caused by courier services, customs, or events outside our control.
If your package is delayed or lost, please contact us at [essenceofeva1@gmail.com] and we will do our best to assist you.
If your parcel is marked as “delivered” but you have not received it, please check with your neighbours or local post office before contacting us.
International Customs & Duties
International orders may be subject to import duties and taxes (including VAT) once your package reaches your destination country.
These charges are the responsibility of the customer. We recommend checking your local customs office for more information before placing an order.
Packaging & Sustainability
All Essence of Eva orders are shipped with care and intention, using eco-conscious packaging whenever possible.
Each product is carefully wrapped to ensure it arrives safely and beautifully — ready for your ritual.